Privacy Policy

Personal Information

We collect information you provide directly to us, such as when you create an account, use our services, or buy credits for support.

• Name and email address
• Account credentials
• Design preferences and project details
• Communication records with our support team

Usage Information

We automatically collect certain information about your use of our services, including:

• Device information and browser type
• IP address and location data
• Usage patterns and feature interactions
• Performance and error logs

Design Content

When you use our AI design services, we may collect and process:

• Uploaded reference images and design files
• Text prompts, room dimensions, and design instructions
• Generated floor plan outputs and design variations
• Project history and saved design data

We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:

• Process your design requests and generate AI-powered floor plans
• Personalize your experience and improve our service delivery
• Communicate with you about your account and our services
• Provide customer support and respond to your inquiries
• Analyze usage patterns to enhance our platform
• Ensure security and prevent fraud or abuse

AI Model Training

Floor Planner does not use your floor plan designs, text prompts, or uploaded content to train or fine-tune generative AI models. We utilize third-party AI services to power our floor plan generation, and your data is processed solely for the purpose of generating your requested floor plans. Your designs and inputs remain yours — they are not used as training data for any machine learning models.

We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their commercial purposes.

Limited Sharing

We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• With service providers who assist in our operations (under strict confidentiality agreements)
• In connection with a business transfer or acquisition

We implement industry-standard security measures to protect your information:

• End-to-end encryption for data transmission
• Secure cloud storage with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Multi-factor authentication for account access

Depending on your jurisdiction, you have the following rights regarding your personal information. For California residents, these include CCPA rights; for EEA/UK residents, these include GDPR rights.

• Access — Request a copy of your personal data
• Correction — Update or correct inaccurate information
• Deletion — Request deletion of your personal data
• Portability — Export your data in a machine-readable format
• Opt-out — Unsubscribe from marketing communications
• Restriction — Limit how we process your information

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will verify your identity and respond within the timeframes required by applicable law. You will not be discriminated against for exercising your privacy rights.

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account information — Retained while your account is active
• Design projects — Stored according to your account settings
• Usage logs — Typically retained for 12 months
• Support communications — Kept for 3 years for quality assurance

Our services are hosted on secure cloud infrastructure. If you are located outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

We use cookies and similar tracking technologies to ensure the proper functioning of our platform and improve your experience:

• Essential cookies — Required for core functionality such as authentication, session management, and security
• Preference cookies — Remember your settings, such as language preferences and measurement units (sqm / sqft)
• Analytics cookies — Help us understand how users interact with our floor plan generator to improve the experience

Managing Cookies

You can control cookie preferences through your browser settings. Most browsers allow you to block or delete specific cookies. Please note that disabling essential cookies may affect the functionality of our floor plan generation tools.

Our Service may integrate with or link to third-party services such as payment processors, analytics providers, and AI generation platforms. These third parties have their own privacy policies, and we recommend you review them. Floor Planner is not responsible for the privacy practices or content of these external services.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date at the top of this page. Your continued use of our services after such changes constitutes acceptance of the updated policy.